Our booking terms and conditions are outlined below. Should you have any further queries or requests ahead of your visit, please do not hesitate to contact us by email: customer.service@monterey-jacks.com stating the location in question.

A contact number and e-mail address must be provided upon making a booking at any of our restaurants.

All restaurant bookings are subject to availability.

A £10 per person deposit is required for all bookings. This will be deducted from your bill upon a completed visit.

Guests are asked to arrive at their designated sitting time. Tables will only be held for 15 minutes before being released without further notice. If guests are running late for any reason, we kindly ask that you notify us by at your earliest convenience.
 
Guests should note that there is no guarantee that tables will be held for any longer than 15 minutes.
 
Tables are available for up to 1.5 hours, after which they will be re-booked. Please contact us if you would like to stay at your table for longer than 1.5 hours.

Cancellation Policy

We require at least 24 hours notice for every cancellation, but if you need to cancel at a later time please notify us as soon as possible.

A deposit refund is only available with 24 hours notice by email to: customer.services@monterey-jacks.com.
 
Table Allocation
 
Due to a large number of requests, unfortunately we cannot guarantee window tables or specific areas when taking reservations, but we will do our best to accommodate your requests. Your understanding is appreciated.
 
As a guide, if you choose to dine early there is a higher chance we are able to offer you a window table or a specific area of the restaurant. However, we cannot always guarantee this availability due to other bookings and table configurations.
 
Allergy Information
 
Guests should always advise the restaurant of any special dietary requirements, including intolerances and allergies. Where possible, our trained staff will advise you on alternative dishes. However, whilst every effort is made to reduce the risk of cross-contamination in our restaurants, we cannot guarantee that any of our dishes are free from allergens and therefore we cannot accept any liability in this respect. Guests with severe allergies are advised to assess their own level of risk and consume dishes at their own risk.
 
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